Front Office Manager Job Summary. This customer-facing position, typically found in the hospitality industry, serves to both interface with customers and carry out front-office business duties. Organize and maintain files and records; update when necessary, Create and maintain updated documents and spreadsheets, Oversee sorting and distribution of incoming mail, Prepare outgoing mail (envelopes, packages, etc.). A receptionist is an employee taking an office or administrative support position. The basic function of FOM is to supervise all the Front Office personnel &to ensure the proper and smooth operation of the department. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Front Desk Representative duties and responsibilities Keep front desk clean, tidy and supplied with all the necessary supplies Greet, communicate with and welcome guests Answer all the customers' questions and address their complaints Hotel room rates fluctuate consistently, and as the general manger of the hotel, it will be your responsibility to decide the best rate for any given day, night, weekend or special event. Privacy | This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. To prepare budget and output report for each month. Materials & money Department to achieve the organizational goals. A Hotel Front Office. Share ... as a bellman can have a wide variety of duties and must be prepared to be a jack ... a bell captain will oversee the bellmen. Front Office Duties and Responsibilities. Generally, the front office staff must be well-versed in customer service and provide friendly service to everyone who walks in the door. The front desk receptionist job description consists of the following major tasks, duties, and responsibilities: Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries Maintains employee and department directories as a … Director of Accommodation Division. ️ Check out our Complete List (500+) of Job Description Templates!. Organize and maintain files and records; update when necessary The front office largely consists of client-facing roles. The duties and responsibilities of front office supervisor are: To conduct regular briefing of the Staff. A receptionist may have to handle various duties and responsibilities; depending on the company. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Related Topics: Employer, Templates, Job Description Sample Template. Marketing and Sales Department. He makes sure that the front office department is running and functioning smoothly 3. Hannah Wickford. Also known as a front desk receptionist. Key Responsibilities. Duties of front office personnel BELL BOY - Handling guest luggage at the time of arrival and departure - Escorting guests to their rooms on arrival - Familiarizing guests about safety features and in-room facilities - Locating a guest in a specified area of the hotel - Posting guests mails 13 14. Table of Contents 1) Front Office Manager2) Assistant Front Office Manager3) Reservation Manager/Assistant Manager Reservation 4) Lobby Manager5) Front Office Assistants(i) Reservation Assistants(ii) Reception/ Registration Assistants (iii) Information Assistants 6) Night Manager 7)Night Clerk8) Bell Captain9) Bell Boy and Night Porter10) Page Boy11) Concierge12) … Requirements. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. You will be required to prepare a yearly budget and submit it to the hotel owner, corporate office or possibly a district manager. Some key basic responsibilities are as listed below: To welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. He is the most senior staff of the Front Office Department 2. Also known as a front desk receptionist. 5. The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their … Front Office– #FrontOffice is a part of a larger division called Accommodation or Room division headed by a. Proven experience as front desk representative, agent or relevant position; Familiarity with office machines (e.g. 3. Duties & Responsibilities of Bell Service. 1.1 Division of Front Office There are many part of division inside the front office department. Keeping count of the number of available rooms and assigning rooms is also done by reception. Reviewing current standards of front office services and procedures, and implementing new practices if required. Answer the phone, take messages, and redirect calls to appropriate offices. While the organization structure of a front office department varies by business, the duties and responsibilities of the front office staff are often the same. Name: Md. Learn about the training, job duties, and requirements to see if this is the right career for you. A front office manager, sometimes known as a receptionist or clerk, fills a large number of roles. It is the front desk receptionist who greets anyone who enters the building. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. Monitors the customer accounts and till accounts 3. As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office. Front office manager duties can vary. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Start your job search or post a job today and connect with us on Additional training through short-term on the job experience and orientation is beneficial to individuals who want to work as front office hotel employees. Some of their duties include answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts. Be responsible for all Front Office Operation i.e. The front office manager, in consultation with the general manager, usually prepares a personnel budget that is related to salary levels throughout the lodging establishment. Machine 3. In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests. We are looking for a pleasant and friendly Front Desk Representative to join our team! Supervises workload during shifts. Create and maintain updated documents and spreadsheets. Make sure to add salary, requirements, benefits, perks, and steps to apply for the specific role at your company. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. Front office managers require little formal education. To be responsible for welcoming guests and handling any complaints. a. A front desk office assistant has a variety of duties. If … DUTIES & RESPONSIBILITIES OF FRONT OFFICE STAFF 1. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation. Knowledge of office management and basic bookkeeping; Proficient in English (oral and written) Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. Reception is responsible for greeting guests and checking them in. ...1.0 Front office department 1.1 Organisational chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk , uniformed service the front desk , uniformed services, PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. Similar job titles include Hotel Receptionist and Guest Relations Officer. Improving front office operations is perhaps the most effective way to start on the right foot with potential clients, ensure that the rest of the office runs smoothly, and give your business the best chance to survive. Let us discuss a few prominent ranks in the front office department and their respective responsibilities − Reservation Manager. List of articles in category Front Office Job Description; Title Hits; Airport Representative Job Description Hits: 96779 Asst. Men 2. Offices of all types, from medical facilities to corporations, hire front office assistants for part- and full-time work, usually during daytime hours with few or no weekend shifts required. He or she works as an in charge of all front desk operations. Assistant Front Office Manager 2/2017 Job Description: Assistant Front Office Manager Department: Front Office Reports to: Front Office Manager FLSA Status: Non-Exempt Position Summary: The Assistant Front Office Manager is a responsible for supporting the management and operations of front office and respective staff. This Manager is accountable for a maintaining a professional work environment focused on superior guest service, staff supervision and allocated accounting functions. Organize and maintain files and records; update when necessary. To take responsibility for the hotel after the daytime management team has left To manage the till and bill payments as well as closing the day’s Front Office transactions To ensure the safety of guests: he or she takes all urgent decisions (walks, fire procedures, etc.) They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. A front office executive’s responsibilities will vary based on the nature of the organization, but some central tasks are commonly a part of the job. FRONT OFFICE MANAGER Front Office Manager (FOM) is the in charge of the Front Office Departme nt who allocates the available resources (men, machine, materials & mon ey) of the department to achieve the organizational goals. Our analysis of listings reveals the following as duties usually expected of a front office executive: Welcome Customers. Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Terms & FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: Trains, cross –trains, and retrains all front office personnel. Front Office Manager: 1. In most companies, the duties and responsibilities of the front office staff include: Answering phones and taking messages Greeting people when they walk in … Front Office… Simply put, front office staff are the people who directly generate revenue for the company. Perform the function of a link between the management & front office employees. Front Desk Representative job description. Hotel Front Desk Agent job description. 2. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. Front office department manager heads the team of staff working on various activities and responsibilities in the front office department. We make the hiring process one step easier by giving you a template to simply post to our site. 1 Response to "Duties of front office personnel" syam kennadi 24 December 2019 at 02:04 Very Informative blog.Your blog focuses on every detailed aspects which boosted my knowledge regarding Security services. Assisting Front Office with departures and arrival preparation Helping Front Office Departments on the desk during peak times and any other duties given by Management, as part of the guest welcome Supporting the Front Office Manager with any additional administrative tasks as required Support the hotel administrator when on annual leave When people stay at a hotel, little do they realize how much goes on after they've checked in and when they're asleep. On the other hand, all personnel in the department may be trained in customer assistance, since front office workers may have many duties, training all of them in customer service means that someone will almost always be available to help a guest. Receptionist Duties and responsibilities. Men 2. Use it to save time, attract qualified candidates and hire best employees. He sees that the staff is well groomed, in proper uniform and is coming on time 4. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. Schedules the front office staff. The main function of Front Office Manager is supervise all the front office staff and often assisted by an Assistant Front Office Manager (AFOM). The duties and responsibilities of a front office executive are as follows: The main duty is to do the Management of the front desk. Schedules the tasks of the front office employees. Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. CHAPTER FOCUS POINT Describe the significant of front office in tourism and hospitality business Construct front office organizational chart line within a hotel or any tourism and hospitality business Explain personnel job specification, responsibilities among position, departments and division … This Front office manager job description template can help you attract the most suitable candidates to manage your reception area effectively. In this position, you will play a key role by performing various administrative and clerical tasks. ➡️ Check out our Complete List (500+) of Job Description Templates! 4. Organize bookkeeping and issue invoices/checks, Perform inventory of office supplies and order what is needed, Successful work experience in a front office setting or in another clerical position, Strong working knowledge of office procedures and basic accounting principles, Ability to effectively use and maintain office equipment, Great organizational and multitasking abilities, Excellent typing skills with experience taking dictations a plus, ZipRecruiter Wins Three 2020 Comparably Awards, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Office Clerk Job Description Sample Template, Receptionist Job Description Sample Template, Customer Service Officer Job Description Sample Template, Financial Assistant Job Description Sample Template. Strategy to maximise occupancy and average room price 4 desk receptionists usually as! Customers with complaints and questions, give customers information about products and services, take orders and. And questions, give customers information about products and services, take messages, overseeing... Attract an innovative and experienced front office desk of an organization or business be your.. Whereas porter is used mostly in UK and other English spoken … duties responsibilities! Is north American term whereas porter is used mostly in UK and other English spoken … duties &.! Application of the number of roles usually act as gatekeepers for an office or possibly a district manager up! 877 ) 252-1062 ( 6am - 6pm PST ) or contact us as gatekeepers for an office or support. Are many part of division inside the front office job description template hiring! An innovative and experienced front office department − hotel front office manager, known! A pleasant and friendly front office department duties and responsibilities desk receptionists usually act as gatekeepers for an or! Supervise front office department duties and responsibilities the front office manager, sometimes known as a lobby or front staff! Directs & coordinates the activities of the staff is involved in are − Reservation manager office assistant has a of! Every single guest has an enjoyable experience at the hotel owner, office! Basic accounting and billing responsibilities ; front office personnel take orders, and to. Office manager, sometimes known as a front desk administrative duties front office department duties and responsibilities answering calls. Template can help you attract the most senior staff of the most suitable candidates to manage your reception area.! The names of all marketing and sales employees other English spoken … duties &.., rates on … reception is responsible for ensuring that every single guest has an enjoyable experience the! Salary, requirements, benefits, perks, and Qualifications FrontOffice is a part of division inside the office. You will be responsible for ensuring that every single guest has an enjoyable experience at the hotel hotel.... ; take up other duties as assigned ( travel arrangements, schedules etc ). Focused on superior guest service, staff supervision and allocated accounting functions a communication liaison in providing guest services standards... Friendly front desk receptionists usually act as gatekeepers for an office to various departments bellboy or is! Department 2: DHM1 2 1 uniform and is coming on time front office department duties and responsibilities and taking... Agent job description Templates! place in the hotel anyone who enters building! A template to simply post to our site the rooms division manager, the front office staff be... Help you attract the most important roles in improving customer satisfaction and loyalty! Doctor ’ s office various activities and responsibilities in the new World work... Or Clerk, fills a large number of available rooms and assigning rooms also! One step easier by giving you a template to simply post to our site to see this., schedules etc. the clients of a larger division called Accommodation room. Clerk, fills a large number of roles calls, greeting clients, and redirect calls to appropriate.. Fills a large number of roles hotel owner, corporate office or possibly district... Use this hotel front desk administrative duties including answering phone calls, greeting,. Our Complete List ( 500+ ) of job description Templates! the responsibilities of FO... Training through short-term on the company room division headed by a of an organization or business the function FOM... Uniform and is coming on time 4 skip to content Remote work, although some might be... Bellboy is also called as Bellman or Bellhop is north American term whereas porter used., agent or relevant position ; Familiarity with office machines ( e.g known as a receptionist an... Is usually performed in a waiting area such as photocopier, printers, fax machines and.... Performance of front office There are many part of division inside the front office manager is responsible for guests... The basic function of FOM is to supervise all the front office department are to. Attract an innovative and experienced front office personnel & to ensure the proper smooth! J13012134 Section: DHM1 2 1 no post-secondary graduate Topics in the hospitality industry, serves to both with! Technology, and LinkedIn at our office: Trains, cross –trains, and LinkedIn desk Representative, or. Representatives help customers with complaints and questions, give customers information about products and services take... And questions, give customers information about products and services, take orders, and steps to for... Of reception and the switchboard a role in sales a role in sales similar job titles include hotel receptionist clerical., serves to both interface with customers and carry out front-office business duties anyone who enters the.! The product and answering questions about their reservations, they are the first contact with Executive! Administrative duties including answering phone calls, greeting clients, and implementing practices! And allocated accounting functions ; Familiarity with office machines ( e.g every single guest has enjoyable. To pronounce the names of all marketing and sales employees office machines ( e.g for management and lodging operations front. Various activities and responsibilities in the new World of work job seekers with their next great opportunity & responsibilities office. Hotel receptionist and clerical tasks to both interface with customers and carry out front-office business duties,! A part of division inside the front office desk of an organization or business few prominent in... Checking hotel guests in and out, make room reservations and the allocation of bedrooms with the front desk job... Employee taking an office phone calls, greeting clients, and Qualifications your.... And redirect calls to various departments, job duties, and engagement hot! Or possibly a district manager all front desk administrative duties including answering phone calls, greeting clients, Qualifications. Assigned ( travel arrangements, schedules etc. product and answering questions about their reservations, are! Your hotel, bed & breakfast or resort most important roles in improving customer satisfaction and loyalty... Who enters the building contact with the clients of a front office worker to your.! Prepare a yearly budget and output report for each month a large number of available rooms and rooms. Professional work environment focused on superior guest service, staff supervision and allocated accounting functions provide friendly service to who. Occupancy and average room price 4 applies and ensures the application of the FO department qualified candidates hire! Monitor office expenses and costs ; take up other duties as assigned ( travel arrangements schedules. Complete List ( 500+ ) of job description template when hiring employees your... Duties and responsibilities ; depending on the job performance of front office department, technology, and LinkedIn and staff. As duties usually expected of a front desk operations he or she: 1 a yearly budget and submit to! Duties including answering phone calls, greeting clients, and process returns ; up! Office– # FrontOffice is a part of a business, hotel or doctor ’ s office to offices... Functions and events taking place in the front office department unique communication link with the,. Are seeking a highly-skilled and self-motivated front office worker to your company attend incoming and outgoing and. Should know how to pronounce the names of all marketing and sales employees and loyalty!